1 ........Welcome To Our Website...............Keep The Visitors * Service Your Client ..............Chat Operators for your site.................. Best Flex Price Structure................. Increment Adjustment system................ * Design Services * Data Services * Host Services.......<<<<<<<<<<<<<<<<<< Questions ! Click Operator Image<<<<<<<<<<<
     
 
COSTUMER
  
     
     
 
responce
  
     
     
 
One of the most important issues of eChat support is the response time. The only way to keep response time to a minimum is by not having, for example 1 dedicated operator handle the traffic on your site alone. If that is the case, you will have exactly what you don't want, longer waiting times for responses. The need to share the work load is substantial or otherwise in peak times you have a very negative effect. If your business has the effective size and work load, than naturally the operator has only time for your site, but he needs another operator to cover peak times.
In those kinds of situations we work closely with you to find the most cost effective adjustment for you. We use an increment system. The workload has to be consistently above benchmarks to trigger an account upgrade.
  
           
           
 
dedicated
  
manpower
  
       
       
 
Dedicated or Shared is therefore really not the issue. The question is always overall load and response time.
An operator is always learning, when he is not busy with your site. He is either learning your site or another site, so he can share (and vice versa) the workload at peak times to keep the waiting times to an absolute minimum.
We really don't like seeing waiting times exceeding 1 minute on busy sites, nor would you.
A 24/7 contract means therefore, that it creates a Manpower work load of 24 Manpower hours 7 days a week. We have created a table which shows the comparison to COMPETITION pricing, you can find on the internet.We sincerely believe that we have the most flexible and customer friendly pricing set up. Until you reach the level of a Full service workload you are always shared. Once you have a full service work load your web site will still need the help of other operators to cover peak situations. Unless your are willing to sacrifice RESPONSE TIMES. By being clear about this important issue, you understand that there is always some form of shared operator situation.
 
 
   
   
   
 
   
   

 
  Step 1: Your first step is to decide what service level you want and need for your website.      
   
  A: 24 hours coverage and 7 days a week Proceed to Step 2  
           
  B: 8 hours coverage 7 days a week Proceed to Step 3  
           
  C: 8 hours coverage 6 days a week Proceed to Step 4  
           
  D: Create your own hours and scedule Proceed to Step 5  
           
               
               
    Step2: Platinum $1350 > 50 chat request per day  
    24/7 Gold $ 750 ...20 to 50 chat request ...per day  
      Silver $ 375 < 20 chat request per day  
               
    Step 3: Platinum $ 545 > 50 chat request per day  
    8/7 Gold $ 295 ...20 to 50 chat request ...per day  
      Silver $ 145 < 20 chat request per day  
               
    Step 4: Platinum $ 500 > 50 chat request per day  
    8/6 Gold $ 275 ...20 to 50 chat request ...per day  
      Silver $ 125 < 20 chat request per day  
   


     
    Step 5: Do it Yourself $ 2.75 per/hour    
               
               
 
 


flex
  
 


 
 
  * A dedicated station is so busy that it is covered by one operator at all times.
* This station is supported in Peak times by additional Operators
* If the combined workload consistently exceeds 125% you will be asked to upgrade
   the contract to 125%.
* All contracts are raised in 4 increments 125%, 150%, 175%, 200%=extra Station
   if the respective workload is consistently exceeded
* temporary workload overload do not trigger an upgrade
* Pay as you go Month to Month
* Additional Discount for Prepaid 3 , 6 & 12 Month contracts.