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INSTANTENOUS LEADS |
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Page visitors who use the echat are highly interested and we are able to ask specific questions to obtain more details to better service them. Some programs allow you to initiate a chat call to any web site visitor or even add a live chat link to your email or Google ads.
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YOUR NAME AND LOGO
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The program allows you to design your own echat service Logo. In that case you need to create a online and offline button for, which we will will need to use your image URL to create the service code. Or you can simply hook up to the same Logo code we are currently running Logo. |
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HUMAN TOUCH |
| Live echat support gives you the ability to add human touch to your web site marketing efforts. It allows you to create lasting, positive impressions with your visitor, to promote a lead and sales friendly environment. Excellent customer support is crucial to any business. |
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DATA OVERLOAD STRESS |
Many web site are built to please search engines and therefore can easily contain over 200 pages. It is impossible to visit each at any page of a web site. Even with the information all available, customers may simply not want to bother looking for it themselves, or they simply don't have the time.
Many customers may have a question and want an immediate answer and may simply be unable to receive your e-mail reply. When such self-service fails, the customer should be able to get help as soon as possible through either phone support or live echat support through your web site. |
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DEMAND FOR SERVICE |
As the Internet has evolved, online shoppers have become demanding and are expecting more from online sellers more services. Increasingly, they want their online transactions backed up with live customer echatsupport, just as they do in a Wal-Mart, Canadian Tire store or any other company they conduct business with.
According to a poll by Andersen Consulting, almost 62 percent of Internet consumers said they would purchase more products online if live customer support were available.
Echat support services have matured into a serious sales and support tool. These days, if you're not using one of these services for your online store, it is possible you are missing out on valuable sales opportunities. |
CUSTOMER WORRIES |
| Often customers get worried during the check out process. Unfamiliarity and personal information security concerns often leading them to abandon their shopping cart. Echatsupport can walk them step by step through the process and put them at ease to complete the transaction. |
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FIRST IMPRESSION COUNTS |
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Visitors who get quick answers to their questions stay longer, buy more products and or services and show more trust and confidence in your company. More and more businesses, likeCar Dealers, Real Estate companies; integrating echatsupport as a point of contact to build costumer relationships.
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REAL STATS . REAL FAST
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Real time stats features lets us quickly evaluate your customer by learning their referring URL, IP address , geographic location and entrance points. Those information help us to better understand their needs and expectations. Returning visitors are quickly recognized and welcomed with a possible more up close exchange of information. |
COMPETITIVE EDGE |
| In today's highly competitive markets, any edge in sales or service you have over your competitors can make the difference in whether you gain or lose a sale. In this world of automated, touch-tone customer help systems, the ability to chat with a live person through a website is a standout feature. Having such a feature on your website, especially when a competitor doesn't, may be the crucial selling point that compels a potential customer to choose you over a competitor. |
LIVE SUPPORT VS EMAIL |
In comparison email limits the understanding to a very small sector in comparison. Often subsequent questions are attached to one original questions. Only a time efficient method offers a working solution to that situation. Your website visitors would simply click on a echat support button on your website to get help right away.
Your website stands out in the crowd being able to provide hands on service immediately. |
CUSTOMER CONFIDENCE |
Even if your website costumer does not engage in a chat request right away. Your ever present chat invite logo is not overlooked. He knows that if it is needed he/she is only a click away to get answers to his/her questions. A chat button can be added to post-sales emails so that a customer does not even have to return to your site to access your live echatsupport.
PROACTIVE INVITATION
Like in any other store, you can proactively invite the customer to chat about your products and services or offer to answer questions. |
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CLOSE THE DEAL |
| Many costumers are not prepared to close a deal, if there are still unanswered questions; and going through a lengthy and time consuming email correspondence is becoming more and more unacceptable. Daily demand on our time has risen substantial over these past years. |
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